I subscribed late in the month. Will I get the latest issue that month?
Yes. Our subscription is monthly and calendar-based, not based on the day you subscribed. Even if you signed up on the 30th or 31st of the month, you will still receive the latest issue that month.
What can I do if my subscription payment is unsuccessful?
If your payment is unsuccessful, please check the available payment partners (VISA, MasterCard) in your account. If using an online card, ensure that e-commerce access is activated in your card settings.
Who do I contact for billing concerns?
For any questions or issues regarding billing, please reach out to our support team [email protected] with your account details and we’ll be happy to help.
Can I cancel my subscription?
Yes, you can cancel your subscription at any time through your account settings. If you cancel your complimentary subscription / paid subscription, you will no longer receive any of the succeeding issues. please reach out to our support team [email protected] with your account details and we’ll be happy to help.
Is my Subscription refundable?
Subscriptions are non-refundable, but you can reach out to our support team [email protected] for assistance with specific issues.
Will I get a refund if I cancel my subscription / complimentary subscription?
Refunds are not guaranteed but may be granted at our discretion, Please reach out to our support team [email protected] to request a review.
Who can I contact for support?
Please reach out to [email protected] or call us at (02) 8241-89-70 for any questions, changes, or concerns.